Refund Policy

Last Updated: March 31, 2025

This Refund Policy describes the conditions under which Colkemon provides refunds for purchases made through our platform. By completing a purchase, you acknowledge that you have read, understood, and agreed to the terms set out in this policy.

1. General Principles

Colkemon is committed to delivering high-quality online seminars and educational content. We evaluate refund requests on a case-by-case basis in accordance with the terms described below. Our goal is to ensure a fair and transparent process for all participants.

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• You submitted a refund request within the eligible timeframe specified in Section 3.
• You have not accessed or consumed a substantial portion of the purchased content.
• The service or content you purchased was materially different from its description.
• A technical failure on our side prevented you from accessing the content you paid for, and we were unable to resolve the issue within a reasonable time.

Refunds will generally not be issued in the following situations:

• The refund request is submitted after the eligible period has expired.
• You have already accessed, downloaded, or completed the majority of the purchased content.
• The issue was caused by factors outside our control, including your own hardware, software, or internet connectivity.
• You changed your mind after accessing the content without a substantive reason.
• The purchase was made using a promotional code, discount, or as part of a special offer that explicitly stated a no-refund condition.

3. Refund Request Timeframe

Refund requests must be submitted within 14 calendar days from the date of purchase. Requests submitted after this period will not be considered unless exceptional circumstances apply at our sole discretion.

4. How to Submit a Refund Request

To request a refund, please contact our support team using the details below:

• Email: support@colkemon.com
• Phone: +380382657378

Your request must include the following information:

1. Your full name and the email address used at the time of purchase.
2. The name of the seminar or product you purchased.
3. The date of purchase.
4. A clear explanation of the reason for your refund request.
5. Any supporting documentation or evidence, if applicable.

Incomplete requests may result in delays or denial of the refund.

5. Review and Processing

5.1 Review Period

Once we receive your refund request, our team will review it within 5 business days. We may contact you during this period to request additional information or clarification.

5.2 Decision Notification

You will be notified of the outcome of your request by email. If your request is approved, the refund will be processed promptly. If your request is denied, we will provide a brief explanation of the reason.

5.3 Processing Time

Approved refunds are typically processed within 7 to 10 business days from the date of approval. The actual time for the funds to appear in your account may vary depending on your payment provider or financial institution.

6. Refund Method

Refunds are issued using the same payment method used for the original transaction. We do not issue refunds in the form of cash, alternative payment methods, or credits to a different account unless the original payment method is no longer available, in which case we will work with you to find an appropriate solution.

7. Partial Refunds

In certain situations, we may offer a partial refund rather than a full refund. This may apply when:

• You have accessed a portion of the content but not all of it.
• Only part of the service experienced a disruption or issue.
• A promotional discount was applied that partially offsets the refund amount.

The amount of any partial refund will be determined at our discretion based on the circumstances of each case.

8. Non-Refundable Items

The following are explicitly non-refundable unless required by applicable law:

• Purchases of live seminars or sessions that have already taken place.
• Downloadable materials or resources that have been accessed or downloaded.
• Subscription fees for periods already consumed.
• Any administrative or processing fees charged at the time of purchase.

9. Cancellations

9.1 Cancellation by the Participant

If you wish to cancel your enrollment in a scheduled seminar before it takes place, you must notify us in writing at least 48 hours prior to the scheduled start time to be eligible for a refund. Cancellations received less than 48 hours before the event may not qualify for a refund.

9.2 Cancellation by Colkemon

In the event that Colkemon cancels a scheduled seminar or event, all affected participants will be entitled to a full refund of the amount paid for that specific event. We will notify affected participants as promptly as possible and initiate the refund process without requiring a separate request from the participant.

10. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or payment provider. We are committed to resolving issues fairly and efficiently. Initiating a chargeback without first contacting us may result in the suspension of your account pending resolution of the dispute.

11. Modifications to This Policy

Colkemon reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting to our website. Continued use of our services after any changes constitutes your acceptance of the revised policy. We recommend reviewing this policy periodically to stay informed of any updates.

12. Contact Us

If you have any questions or concerns about this Refund Policy, please do not hesitate to reach out to us:

Contact Method	Details
Email	support@colkemon.com
Phone	+380382657378
Website	colkemon.com
Mailing Address	Odes'ka St, 42, Cherkasy, Cherkasy Oblast, Ukraine, 18000

We are here to help and will do our best to address your concerns in a timely and professional manner.